MacArthur Pediatrics is privileged to provide excellent and compassionate medical care to families in the Dallas / Fort Worth area. Call to schedule your appointment today 972-786-0330.

Contact Information

Hours: Monday – Thursday 8am – 5pm, Friday 8am – 3pm
Main number: 972-786-0330
Fax number: 972-739-2894
Poison control number: +1-800-222-1222
Billing number: 972-786-0140
After hours calls: Please call main number and calls will go directly to an RN for triage.

Appointments

All visits are by appointment only. We will do our best to accommodate same day appointments.

Meet the Providers

OFFICE POLICIES
(By Appointment ONLY)

Arriving at the Office

Our office is innovative. We use a software called Phreesia to expedite the check in process. The software allows you to enter all pertinent demographic information, insurance information and clinical questionnaires. It also reminds you of your appointment via text message (to your cell phone). Please utilize this feature and complete all required information at home, or on the go, before arriving to your appointment. This will expedite your wait time and your arrival time requirement.
  • Newborns, new patients and wellness appointments MUST arrive 30 minutes before appointment time if you have not completed the Phreesia Pre-Check in. This is to allow time for you to fill out new patient paperwork, clinical questionnaires etc. and for staff to verify the patient’s insurance.
  • All other patients MUST arrive at least 15 minutes prior to the appointment time if you have not completed the Phreesia Pre-Check in. This is to allow time for you to verify existing information on file and for staff to verify the patients insurance.
  • Newborns – Please bring the hospital discharge paperwork, insurance card under which the child is insured, picture ID for the guardian bringing the child, and immunization card.
  • New patients – We will need a current, updated shot record before being seen. Failure to provide this information will result in your appointment being rescheduled. You will not be seen by a Provider without an updated immunization record. The CDC and American Academy of Pediatrics recommends this requirement.
  • All patients (new and established) should always have proof of insurance at all appointments. Commercial insurance as well as Medicaid Managed Care Plans. We also recommend bringing your child’s immunization card to all appointments.

Daycare, Sports Physicals or School Forms

Established patients – We require a minimum of 48 hours to return forms to you, if completed earlier we will call you.
New patients – Will be required to establish care with the MD, prior to forms completion. Please call our office for an appointment.

Calls During Office Hours

Calls during office hours are returned in the order they are received unless a more urgent problem arises. Generally, calls are returned within 1-2 hours. During busy times, the calls may take longer to be returned. If you leave a message for the medical assistant, please clearly state your name and number at which you can be reached, as well as the issue that needs to be discussed. The medical assistant can answer most questions and give advice. If the issue exceeds their knowledge or they feel it requires a provider’s attention, they will consult with the provider. This usually occurs at lunch or at the end of the day.

After Hours

We know that situations arise after the office closes and on weekends. Therefore, we offer 24-hour access to medical advice. After hour calls are handled by specially trained Pediatric Registered Nurses. Please call: 972-786-0330. You can also send your medical team a message at any time using the Patient Portal.

Things Happen

If you cannot make your appointment please let us know. Please understand if you are late by 15 minutes or more your appointment will be rescheduled. This policy is strictly enforced to ensure all of our patients receive the timely care they deserve.

VACCINE POLICY

At MacArthur Pediatrics, we firmly believe that vaccinating children and young adults may be the single most important health-promoting intervention we perform as healthcare providers, and that you can perform as parents/caregivers. We believe in the safety of our vaccines and that all children and young adults should receive all of the recommended vaccines according to the schedule published by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.
This said, we recognize that there has always been and will likely always be controversy surrounding vaccination. Indeed, Benjamin Franklin, persuaded by his brother, was opposed to smallpox vaccine until scientific data convinced him otherwise. Tragically, he had delayed inoculating his favorite son Franky. The boy contracted smallpox and died at the age of 4, leaving Franklin with a lifetime of guilt and remorse. In his autobiography, Franklin wrote: “In 1736, I lost one of my sons, a fine boy of four years old, by the smallpox…I long regretted bitterly, and still regret that I had not given it to him by inoculation. This I mention for the sake of parents who omit that operation, on the supposition that they should never forgive themselves if a child died under it, my example showing that the regret may be the same either way, and that, therefore, the safer should be chosen.”
After publication of an unfounded accusation (later retracted) that MMR vaccine caused autism in 1998, many Europeans chose not to vaccinate their children. As a result of underimmunization, Europe experienced large outbreaks of measles, with several deaths from disease complications. In 2012, there were more than 48,000 cases of pertussis (whooping cough) in the United States, resulting in 22 deaths. Most victims were infants younger than six months of age. Many children who contracted the illness had parents who made a conscious decision not to vaccinate. In 2015, there was a measles outbreak in Disneyland, California (probably started by an infected park visitor who had traveled from the Philippines). The outbreak eventually spread to 147 people and, again, many were too young to have been vaccinated.
Because we are committed to protecting the health of your children through vaccination, we require all of our patients to be vaccinated. If you should absolutely refuse to vaccinate your child despite all our efforts, we will ask you to find another healthcare provider who shares your views.
Thank you for taking the time to read this policy. Please feel free to discuss any questions or concerns you may have about vaccines with any one of us.

OTHER HELPFUL INFORMATION

What is an emergency?

  • The following signs may suggest the need for immediate attention:
    • Fainting or loss of consciousness or if your child seems confused or disoriented
    • Unexplained seizure
    • Trouble breathing
    • A stiff neck and/or a rash with high fever
    • Loss of consciousness, confusion, headache or vomiting as the result of a head injury
    • A cut that is large or deep
    • Bleeding that won’t stop
    • A large burn, especially if it includes the chest, face, feet, groin or hands
    • Pain that is persistent and/or increases in intensity
    • Fever greater than 100.4 in a baby less than 6 weeks old

When should I call 911?

  • If your child is unconscious, a bone is sticking out or the situation seems critical, dial 9-1-1 immediately for an ambulance. When your child’s condition is life threatening or might cause permanent harm, it is safer for your child to be transported via ambulance. If you are calling 911 from a cell phone be prepared to tell them your location and address.
    • Injuries or accidents that may result in a trip to the emergency room:
      • Accidental poisoning including medicines, household cleaners, liquor (this includes beer and wine)
      • Choking, drooling, difficulty breathing
      • Electrical shocks
      • Falls
      • Guns, knives, and other weapons
      • Near drownings

When should my child be see for their well child checks?

  • 2-5 days old, 2 weeks, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years old and then yearly until they are 18 years old

How can I help prevent my child from getting sick during cold and flu season?

  • Avoid contact with anyone who has a cold or smokes (secondhand smoke increases kid’s risk of getting sick)
  • Wash hands well and often, especially after nose-blowing and playing with other children
  • Sneeze and cough into shirtsleeves or tissues – not hands

My child has a cold, again! What can I do to make the symptoms less severe?

  • Children can get up to 8 to 10 colds per year, you can help them feel more comfortable with:
    • Acetaminophen or ibuprofen as needed
    • A cool – mist humidifier in your child’s room
    • Thin the mucous with saline nose drops
    • Suction the nose with a bulb suction
    • Make sure they drink lots of liquids

My baby is getting older, when can I start solid foods?

  • Our recommendation is to start solid foods between 4 and 6 months of age. If your baby can sit independently on your lap or in a highchair, he/she is likely ready to start solids. It’s best not to feed your baby in a bouncy chair.
  • Most families start with rice cereal because it is iron rich. Mix the cereal with breast milk, formula, or water. We recommend starting with a midday meal. Once your baby has tolerated the cereal for 2-3 days, you may start to introduce single ingredient purees (fruits/vegetables). You will want to introduce a new puree every 2-3 days. At 6 to 7 months, your baby should be eating twice daily. At 7 months, your baby should be eating three times per day.
  • The meal does not replace a milk feed. It supplements the nursing and/or formula feeding that your baby already enjoys.
  • At your 6 month visit, you can discuss the introduction of table foods that will occur over the next 2-3 months. This will include lentils, beans, tofu, meats and other protein sources. We recommend not introducing dairy products like yogurt and cheese until 12 months of age. Cow’s milk and soy milk are not recommended as a beverage until one year of age.

How much juice should my child be drinking?

  • The American Academy of Pediatrics recommends no juice for children younger than 6 months of age, up to 4-6 ounces daily for children ages 1-6 years and 8-12 ounces for children 7 and older

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