Generative AI is impossible to avoid these days, as it makes its way into our devices and daily lives. MacArthur Medical Center is approaching AI cautiously, ensuring it enhances the patient experience without replacing human care.
This approach has led to the creation of Daisy, a new AI chatbot designed to help patients navigate website content and streamline appointment scheduling.
Daisy is not a substitute for medical advice or professional care. Instead, she is a practical tool that makes it easier for patients to find information, understand services, and schedule visits efficiently.
What Daisy Can Do
Daisy’s capabilities are focused on navigation and convenience, not diagnosis:
- Navigate Health Content
- Daisy can point users to relevant blogs, guides, and educational pages on MacArthur Medical Center’s website. Questions about prenatal care, managing nausea on GLP-1 medications, or other common health topics are answered quickly using verified content.
- Explain Medical Services
- Curious about OB, GYN, pediatrics, or specialty treatments? Daisy can summarize services and link users to more detailed information on the website.
- Schedule Appointments
- Daisy helps streamline appointment scheduling, reducing time on the phone while keeping human staff available for personalized care.
- Answer Basic Insurance Questions
- Daisy can guide users on accepted insurance plans and coverage options, linking to verified resources for clarity and convenience.
Why MacArthur Uses Daisy
AI has limitations, and MacArthur Medical Center deploys Daisy thoughtfully:
- 24/7 Availability: Daisy can provide information any time, but medical questions and care remain in human hands.
- Efficiency, Not Replacement: Daisy helps reduce frustration and save time while ensuring human staff focus on delivering care.
- Continuously Updated: Daisy draws exclusively from MacArthur-verified resources, minimizing inaccuracies and ensuring relevance.
By combining AI efficiency with human expertise, Daisy improves access and usability without compromising quality of care.
How Daisy Works
- Visit macarthurmc.com.
- Click the Daisy Chatbot icon in the corner of the screen.
- Ask a question like, “How do I schedule my first gynecology visit?” or “What services are offered in pediatrics?”
- Daisy guides users to relevant content or appointment options quickly and accurately.
Daisy functions as a scientific assistant for navigating information, while all medical care and expertise continue to be provided by MacArthur’s human providers.
Final Thoughts
Generative AI can be unpredictable, but when used carefully, it enhances patient experience without replacing human interaction. Daisy exemplifies this approach at MacArthur Medical Center: improving website navigation, answering questions, and streamlining appointment scheduling while maintaining the human-centered care that patients expect.
Experience Daisy today. Visit macarthurmc.com to explore information, schedule appointments, and see how MacArthur combines AI convenience with human care.
